Welcome to DocCom: An interactive learning resource for healthcare communication


Previous versions of DocCom are now decomissioned

  Please click here to get to the new Version 7 of DocCom  
Please bookmark the URL https://view.doccom.org for DocCom


Worldwide use Evaluation Evaluation cont.
  • > 22,000 current users at > 75 institutions in 9 countries
  • DocCom.Japan features translation of all 42 DocCom modules in Japanese language. Click here for Japanese "about DocCom" page
  • DocCom.Deutsch features 12 modules in German language
  • DocCom.Brasil will feature 12 modules in Brazilian Portuguese


  • National Institute on Drug Abuse (NIDA) supported production of module 30 as part of our standing as a NIDA Center of Excellence in Physician Information.
  • Medical and Psychological Aspects of Pregnancy Loss. DUCOM OBS/GYN and Drexel Dept. of Psychology
  • Depression Screening and Management in Primary Care. New York City Health and Hospitals Corporation
  • Kurono S, Hanya M, Kamei H, Hasegawa Y. Evaluation of a web-based curriculum resource "DocCom" by pharmacy students' self-assessment. Pharmacy Education, 2015; 15 (1) 99 – 104.
  • Daetwyler C, Cohen D, Gracely E, Novack D. eLearning to enhance physician patient communication: A pilot test of "doc.com" and "WebEncounter" in teaching bad news delivery. Medical Teacher 2010; 32: e381-e390.
  • Varjavand N, Greco M, Novack DH, Schindler BA: Assessment of an Innovative Instructional Program to Return Non-Practicing Physicians to the Workforce. Medical Teacher April 2012; 17:1-7.
  • Romao GS, Couto LB, Bestetti RB, Grosseman S: Blended-learning training in communication skills using DocCom for primary care faculty in Brazil. Quality in Primary Care (2016) 24 (2): 81-82

FREE TRIAL: DocCom offers a free trial to any group that wishes to consider DocCom as a curriculum resource. Faculty, Course organizers, Program Directors, etc. Please submit this online form to request a free 1-month trial.

FOUR FREE / DEMONSTRATION MODULES: Below are posted 4 of the 42 DocCom modules, and you can access them with a click, anytime, free of charge. The text and video content of these modules is complete, but this free version is not integrated with DocCom's leaning management system (LMS). The LMS functions allow learners to answer multiple choice and discussion questions that their faculty can access and respond to, give faculty the ability to assign tasks to learners and / or to learning groups, and more.

DEMO module 06: Build a Relationship
by Julian Bird, Kings College, London; and Steve Cole, SUNY, Stony Brook
DEMO module 13: Responding to Strong Emotions
by Tim Gilligan, Cleveland Clinic; and Barry Egener, Legacy Health System, Portland, Oregon
Adobe PDF file With Doctoring Curriculum Facilitator Guide
DEMO module 33: Giving Bad News
by Tim Quill, Anthony Caprio, Catherine Gracey, Carly Dennis, University of Rochester
Adobe PDF file With Doctoring Curriculum Facilitator Guide
DEMO module 42: Effective Clinical Teaching
by Dennis Novack, Allison Ferris, Burton Landau, Drexel University Colllege of Medicine, and Ronald Saizow, University of Oklahoma
Adobe PDF file With Guidelines for Residents

About DocCom

"DocCom" in a nutshell: A web-based curriculum resource, DocCom transforms the quality of teaching and learning of healthcare communication skills.  DocCom’s innovative multi-media features engage and stimulate both faculty and learners. Each of DocCom’s 42 learning modules presents key principles, evidence-based recommendations, and a behavior skills checklist. DocCom includes more than 400 videos. Authors demonstrate interactional skills in encounters with standardized patients and provide video and text commentary on them; additional video vignettes serve as triggers for discussion. Interactive elements include assessment questions, feedback capability and portfolio documentation. DocCom fosters development of sensitivity to diverse communication styles. Learners can attain the competence to communicate their caring in “routine” exchanges, as well as the competence to respond flexibly and respectfully in challenging

How to use "DocCom": There are two videos that explain how to work with DocCom.

Explanation Video how to use doc.com

How facilitators can make best use of DocCom!

Main Credits:

Dennis Novack MD
Dennis Novack, MD

Drexel University College of Medicine
Editor and Project Director

Christof Daetwyler MD
Christof Daetwyler, MD

Drexel University College of Medicine
Project Design, Development, Production, and Implementation

Barbara Lewis - Managing Editor
Barbara Lewis, MBA
The Beryl Institute and
Joan's Family Bill of Rights
Managing Editor

Ron Saizow MD
Ron Saizow, MD

University of Oklahoma College of Medicine, Tulsa
Chief Editor

Bill Clark, MD
Harvard Medical School & American Academy on Communication in Healthcare AACH
Former Managing Editor (2005 - 2014)
George Zeiset, BA
Drexel University College of Medicine
Video Production
Arnold Smolen, PhD
Drexel University College of Medicine
Supervision of Learning Management System Development and Implementation
Gregory McGee, BS
Drexel University College of Medicine
Senior Multimedia Programmer
Drexel University Co-op Students
Drexel University
Implementation of the Learning Management System
Rachel Poarch
American Academy on Communication in Healthcare

Coordination and PR

Acknowledgements: This project was made possible through the generous support of the Arthur Vining Davis Foundations, and we are very grateful to Program Directors Cheryl Tupper and Ann O'Keefe and Executive Director Jonathan Howe.  Drexel University College of Medicine also contributed substantial resources to ensure the success of this project.  We are indebted to former Dean Steve Klasko, and Vice Dean for Education Barbara Schindler. 
The leaders of the American Academy on Communication in Healthcare have been generous in sharing their time and wisdom, and we especially thank Beth Lown and Rob Shochet.  We appreciate input from Geoff Gordon and Fred Platt.  Their marvelous handbook, the "Field Guide to the Difficult Patient Interview" was derived from the same list of competencies developed by AACH faculty.  Many will find this handbook a helpful companion to DocCom.

VERSION UPDATES: Version 6.4 was installed on 10/10/16. It offers now a grading view for group admins that display Cumulative Scores. Another enhancement is the ability for group admins to monitor their group members' efforts on the AnnotateVideo.plus assignment that can be found in module 6 (more to come). Version 6.0 was installed on April 10, 2015. It includes CME, an iPad App, editable annotated videos, videos that can be played at various speeds, and is based on an iFrame set. Version 5.1 was installed on July 19, 2012: NEW is the new LOGO. Version 5.0 from 2/24/2012 added the HTML5 version that runs on devices that are not running Flash, like the Apple iPad. Version 4 added the inclusion of facilitator guides for DocCom doctoring curriculum and a search function. Version 4.0 additions included a redesign of all modules, and re-encoding for high quality of all videos, and the ability to play them full-screen. For the Learning Management System, Version 4.0 additions allow institution administrators to bulk sign-up users and to bulk assign them into learning groups. And learning group administrators now can easily assign tasks to their learners and assess learner performance on both Multiple Choice and Free Text questions.

Contact and Information:
For subscription inquiries (i.e. pricing, placing an order) visit http://www.aachonline.org/dnn/DocCom/Subscriptions.aspx or contact Margaret Cloyd at mcloyd@amrms.com or 859-402-9816.
For content-related inquires (i.e. curriculum, system functionality) contact Rachel Poarch at rpoarch@doccom.org or (859) 514-9208.

On the list below you can get an impression what the full version of "DocCom" is covering.