DocCom Privacy Policy

 

The following privacy policy applies to personal data collected at the website https://view.doccom.org/ and its subdirectories and by the DocCom App through DocCom products or services (collectively, the "Services"). DocCom is committed to protecting the privacy of its users. Because DocCom gathers certain types of information about the users of the Services, we believe you should fully understand the terms and conditions surrounding the use of the information we collect. The following discloses our information gathering and dissemination practices for the Services. If you are using any of the Services through an educational or other institution that is a customer of DocCom, this policy does not supersede the terms of any agreements between DocCom and any other party, nor does it affect the terms of any agreement between any user of the Services and their employer, their educational institution or any third party. Please make sure that you read the terms of any privacy policies that you enter into with parties other than DocCom, including your employer or educational institution, as those policies may also explain how your personal information is used by those parties. Please review the following statement to understand how the information you provide to DocCom through the Services will be treated.


1. Information DocCom collects

You are free to utilize the Services without identifying yourself; however, if you would like to utilize or customize some features of the Services, you must first register with DocCom. When you register, we will request certain personal information, including, but not limited to, contact information, such as your name, organization, and e-mail address. We may also ask you for information about your system or how you use DocCom products and services, and we will collect information through your use of the Service, including your actions taken on the Service and your communications with others through the Service. Please see Section 7, below, for information on how to access or update this information and see Sections 1 through 6 for information on how we collect and use Student Data.

DocCom gathers information about all users collectively, such as what areas users visit most frequently and what services users access most often. DocCom automatically logs IP addresses, session sources, and other data which tracks users' access to the Services. We analyze these logs for product enhancement and marketing purposes, as well as system performance monitoring. These logs are analyzed for the aggregate trends they reveal about our customers and how the customers use the Services. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service and to understand more about the behavior of our users. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Services. DocCom gathers also individual information of its users’ activities that is then stored and made available on demand to users and users’ administrators. This allows users to document which pages they’ve been visiting, and group administrators as well as institutional administrators to monitor users’ usage of DocCom as well as their performance in the DocCom Assessments.

When you access our Services using the DocCom mobile app, your account email address is stored on the device to facilitate the login process. In addition, we may receive or collect and store unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, and DocCom mobile app version.


2. Purposes of data collection

 

DocCom requests personal information to operate, maintain and provide to you the features and functionality of the Services and to enable efficient communication between faculty and students, as well as for purposes such as the provision of customer service and support, billing, network management, customer surveys, sales management, support, newsletter subscriptions, learning group membership for the creation and dissemination of learning assignments, and monitoring of learner performance on these assignments, user group memberships, event registration and sponsorship, offers of related services, and other exchanges of information.


3. What DocCom does with the information it collects

The personal information you supply to DocCom will not be given, sold, rented, loaned, or otherwise disclosed to any third parties outside of DocCom and its agents, except when we have your permission or under special circumstances, such as when we believe in good faith that disclosure is reasonably necessary to (i) comply with legal process, (ii) enforce the Terms of Use, (iii) respond to claims that any content provided by using the Services violates the rights of third parties, or (iv) protect the rights, property, or personal safety of DocCom, its users, or the public.

DocCom utilizes other companies to provide limited services on its behalf, including but not limited to customer support, web analytics, coordination of mailings and event management. These companies are permitted to access only the information they require to perform those services. DocCom requires these companies to maintain the confidentiality of any personal information and prohibits them from using the information for any other purpose than the purpose for which it was collected.


4. User options — opt-out

Users may opt out of receiving future promotional electronic mailings from DocCom by following the unsubscribe procedures indicated in the mailing.


5. Security

DocCom maintains reasonable administrative, technical and physical procedures to protect information stored in our servers, which are located in the United States. Security safeguards may include but are not limited to data encryption, firewalls, data use and access limitations, and physical access controls to buildings. If you have questions about such security, please contact us at the address listed below. Please keep in mind that no data transmission over the Internet can be guaranteed to be 100 percent secure. Consequently, we cannot ensure or warrant the security of any information provided to us through your use of the DocCom services and any information that you submit is done at your own risk


6. Student data collected during the course of providing services to institutions

DocCom provides Services to medical schools and other healthcare institutions to improve communication skills learning outcomes. Through the provision of these Services, DocCom collects personally identifiable information from or about students (“Student Data”). We consider such Student Data to be strictly confidential and in general do not use such data for any purpose other than improving and providing our Services to the school or on the school’s behalf. Our collection, use and sharing of Student Data is governed by the provisions of the Family Educational Rights and Privacy Act (FERPA) and applicable state laws, and by other state, federal, and international laws as applicable, but not by the provisions contained in this Privacy Policy. If you have any questions about reviewing, modifying, or deleting personal information of a student, please contact your educational institution directly.

 


7. DocCom privacy policy statement changes

 

If DocCom changes this privacy statement, we will post those changes at https://webcampus.drexelmed.edu/doccom/privacypolicy/ so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. By using the Services, you signify your assent to the DocCom Privacy Policy. If you do not agree to this policy, please do not use the Services. Your continued use of the Services following the posting of changes to these terms will mean you accept those changes.

Notwithstanding the foregoing, however, with respect to Student Data, as discussed in Section 6, above, our data privacy practices are governed by our agreements with educational institutions and applicable law. Accordingly, any changes in our data handling practices involving Student Data would have to be in accordance with our agreements with educational institutions and applicable law.


8. Limitation of Liability

NEITHER DOCCOM NOR ANY OF ITS LICENSORS OR SERVICE PROVIDERS MAY BE HELD LIABLE UNDER THIS AGREEMENT FOR ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH USE OF, OR INABILITY TO USE, THE SERVICE, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, WRONGFUL DEATH, LOST PROFITS OR DAMAGES RESULTING FROM DELAY, INTERRUPTION IN SERVICE, VIRUSES, DELETION OF FILES OR ELECTRONIC COMMUNICATIONS, OR ERRORS, OMISSIONS OR OTHER INACCURACIES IN SERVICE, WHETHER OR NOT THERE IS NEGLIGENCE BY DOCCOM AND WHETHER OR NOT DOCCOM HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. NEITHER DOCCOM NOR ANY OF ITS LICENSORS OR SERVICE PROVIDERS MAY BE HELD LIABLE UNDER THIS AGREEMENT FOR MORE THAN $1,000. THE LIMITATIONS IN THIS SECTION APPLY TO YOU ONLY TO THE EXTENT THEY ARE LAWFUL IN YOUR JURISDICTION.


9.  Law and Venue

This Privacy Policy is governed by Pennsylvania law. THE EXCLUSIVE VENUE FOR ANY DISPUTE RELATING TO THE SERVICE IS THE STATE AND FEDERAL COURTS LOCATED IN PHILADELPHIA COUNTY, PENNSYLVANIA, YOU AND DOCCOM CONSENT TO THE PERSONAL JURISDICTION OF THESE COURTS.


10. Contact DocCom

If you have any questions about this privacy policy, the information that we collect from you, or the Services, please contact us at admin@DocCom.org or write to:

 

DocCom

Drexel University College of Medicine
Technology in Medical Education (TIME)

2900 W. Queen Lane

Philadelphia, PA 19129

United States of America

In the event that you are concerned about how data you have provided DocCom through the Services has been used, please contact us at one of the addresses listed above. DocCom takes all concerns about privacy and use of data very seriously, and shall endeavor to reply to you within two business days to commence its investigation of your concerns.

 This policy was instituted on April 20, 2017.