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0
0:00:05
00:00:15
forecasting
false
1
0:00:23
00:00:27
ARTICLE: `I wish things were different`
false
2
0:00:27
00:00:30
silence
false
3
0:00:30
0:00:35
acknowledge strong emotion
false
4
0:00:38
0:00:43
explore source of emotion
false
5
0:01:10
0:01:17
reflection
false
6
0:01:25
00:01:30
explore source of emotion
false
7
0:01:33
00:01:41
`hope without false reassurance`
false
8
0:01:40
00:01:45
nonverbal communication
false
9
0:01:46
0:01:53
`validation support`
false
10
0:01:59
0:02:06
partnership
false
11
0:02:05
0:02:11
give patient control
false
12
0:02:20
0:02:26
partnership
false
13
0:02:26
00:02:31
support
false
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