Technology Survival Guide for Academic Year 2009 - 2010
(Including the Computer Requirement and other important information you'll need to set-up your computer)

Welcome from Drexel
College of Medicine
Information Technology
The Notebook Computer Requirement
(Official Requirment
 for the Class of 2013)
Third and Fourth Year Patient Logging Requirement
Frequently Asked Questions
about Computers
Where to Buy a Computer
and other accessories
About Computer Accounts
and Policies
Computer Checklist
(After you have your computer, make sure you complete this checklist to set it up)
PC/MAC Help with Videos, Notes Passwords & Browsers on Webcampus
Getting Computer HELP
Getting my Computer Fixed
Resources

Getting Computer HELP!

On the welcome page we described the three IT groups at Drexel. When you need help with a problem, a password reset, a hardware problem, a problem accessing the online videos...you need to know where to go to get help. Following is a description of what each of the three groups is responsible for and how to contact them. If you are unsure, then contact us at time@drexel.edu and we will help you figure out who to contact.

College of Medicine Dean's Office
Information Technology / Technology in Medical Education (TIME)
We can answer questions and help you resolve problems with the specific websites on Webcampus and applications that we develop for the medical school curriculum. In addition we deal with Technology in Medical Education (TIME), videoconferencing and presentation technology that faculy use to teach. We can also point you in the right direction if you have a problem we cannot resolve or if you are unsure who to contact.

Our office is located at Queen Lane on the 1st floor in Room 114L, that's in the same office suite as Admissions and Student Affairs. Someone is usually there between 8am and 6pm. You can walk-in or schedule an appointment. Also you can always email your problem to time@drexel.edu which is checked daily by our staff. You can also leave a voice message at 215-991-8263.

Arnold Smolen, PhD - Associate Dean, Information Technology  |  215-991-8564
George Zeiset - Director, TIME  |  215-991-8511
Christof Daetwyler, MD - Assistant Research Professor, TIME  |  215-991-8565


COM-IT (College of Medicine IT)
COM-IT runs the computer center on the Ground Floor at Queen Lane. Rolando Varela and James Greene can be found there. They can resolve notebook computer problems, setting up software, and wireless access among other things.

Main COM-IT Phone Help
215-762-1999


Drexel IRT
Drexel University's IRT (Information Resources and Technology) is available to help if you are having trouble logging into your email, domain or DrexelOne account. This group does offer computer help, however Drexel College of Medicine students should contact the COM-IT group for specific computer help. Phone and web support are available.

Phone Help
Accounts Help Desk and General Computer Support: 215-895-2698
(Password resets or problems logging into password protected resources)


Web/E-mail Help
To set-up and change your Computer Accounts passwords: http://accounts.drexel.edu

To e-mail a question or request help: consult@drexel.edu

To e-mail for specific help with email or Drexel Domain Accounts: accounts@drexel.edu